MEDIC FIRST AID is committed to the highest levels of excellence in both our materials and their delivery. Quality Assurance is a critical element that imbues every aspect of our operations. Our programs, corporate staff, Training Centers, and Instructors are all held to rigorous standards that exceed those of many other national certification organizations.
Training Center Administrative Manual
Search Instructor/Training Center
A Note on Blended and Online Training
MEDIC FIRST AID is working with our Training Centers and other partners to develop acceptable blended learning options to make certification more easily attainable for course participants. However, all programs including a physical skill component must include a hands-on demonstration of that skill in a classroom setting. CPR courses in particular are inherently kinesthetic learning processes. Although self-study or online learning options are acceptable for covering the knowledge objectives of many programs, no reputable certification organization or training agency supports online-only CPR certification and neither do regulatory agencies that require CPR certification. MEDIC FIRST AID has always required skill performance for certification in CPR. MEDIC FIRST AID certification cards for programs including skill components may be issued only to those students who have competently demonstrated these skills in the presence of an MEDIC FIRST AID-authorized Instructor.
Programs
MEDIC FIRST AID programs have been reviewed by, and/or satisfy the requirements of, the Department of Labor, Occupational Safety & Health Administration (DOL/OSHA), Department of Homeland Security, and United States Coast Guard (DHS/USCG). MEDIC FIRST AID programs are also recognized, endorsed, accepted or approved by state regulatory agencies, including those licensing Emergency Medical Services, child care, education, public health, labor and others. Additionally, MEDIC FIRST AID programs have been found acceptable for meeting requirements established by a wide variety of professional associations, councils, academies and boards.
- MEDIC FIRST AID is a member of the National First Aid Science Advisory Board
- MEDIC FIRST AID was a participant in the International Liaison Committee on Resuscitation (ILCOR) 2005 International Conference on Cardiopulmonary Resuscitation (CPR) and Emergency Cardiovascular Care (ECC) Science with Treatment Recommendations
- MEDIC FIRST AID is a member of ASTM International, a voluntary standards development organization
- All MEDIC FIRST AID programs are evidence-based. All programs covering emergency cardiovascular care follow the 2005 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care
Successful completion of a MEDIC FIRST AID program will result in the student's being issued a MEDIC FIRST AID Successful Completion (certification) Card.
Click here to view samples of approved Successful Completion Cards.
Training Center Administrative Manual
The MEDIC FIRST AID Training Center Administrative Manual, or TCAM, is the document which sets forth MEDIC FIRST AID’s policies and guidelines for Training Centers. Training Center Directors are required to abide by these policies and guidelines and can be suspended or have their status revoked for failure to do so.
Click here to download the TCAM.
Training Center Audits
Each year, MEDIC FIRST AID selects a random sample of our Training Centers for a Quality Assurance document review. These audits require that Training Centers submit the following information:
1. Training Center policies and procedures on:
- Certification card and final examination security
- Student and Instructor quality assurance
- Equipment maintenance and decontamination
- Professional conduct
- Communication with students
2. Rosters, skill performance evaluations, and written exams for the last three MEDIC FIRST AID programs conducted
3. Signed applications for each Instructor, with copies of all current pertinent credentials
MEDIC FIRST AID may require additional documents at its discretion. A Training Center can be selected for a random audit only once during any calendar year. Occasionally, Training Center audits will be conducted in response to a specific complaint or concern about a Training Center.
Rate Your Program
Our experience is that student evaluations conducted at class time in the presence of the Instructor often do not accurately reflect the student’s impression of the program. With our "Rate Your Program" tool, we allow students the opportunity to give us their feedback in an unpressured environment. The survey measures the quality of the following:
- Program content
- Training Center teaching staff
- Program materials
- Physical facilities
The "Rate Your Program" survey also includes an opportunity for the student to register for course content updates and recertification reminders.
Click here to go to the "Rate Your Program" survey.
Complaint Review Process
Customer satisfaction is of the utmost importance to MEDIC FIRST AID, including not just our Training Centers and Instructors, but also their customers — the students. Anyone with a complaint about a MEDIC FIRST AID Training Center or Instructor should complete our complaint form. Persuasive written complaints will result in an investigation by MEDIC FIRST AID staff. Complaints about specific programs will be linked to the "Rate Your Program" survey for that program. Training Centers and Instructors must respond to all notifications of complaints — failure to do so automatically results in suspension of the rights and privileges associated with MEDIC FIRST AID authorization. Following review of both the complaint and the response, MEDIC FIRST AID will take one of the following actions:
- Dismiss the complaint without action
- Require that the Training Center and/or Instructor implement reasonable and specific quality assurance measures
- Revoke the MEDIC FIRST AID Training Center and/or Instructor authorization
MEDIC FIRST AID will notify both the complainant and the Training Center of its decision.
Click here to go to the complaint form.
Search Instructor/Training Center
MEDIC FIRST AID maintains a database of all current and past Instructors and Training Centers. To check on the status of a MEDIC FIRST AID Instructor, you can search for them in our "Search Instructor/Training Center" tool. This will tell you if the status of the Instructor or Training Center is:
- Current and active
- The Instructor or Training Center is currently authorized and may offer MEDIC FIRST AID courses and certify students in MEDIC FIRST AID programs.
- Expired
- The Instructor's authorization to certify students has expired. The Instructor must renew his or her authorization before conducting MEDIC FIRST AID courses.
- Inactive
- The Instructor or Training Center relationship with MEDIC FIRST AID no longer exists, but there is no quality assurance or other negative reflection on the Instructor. The Training Center or Instructor is not authorized to provide MEDIC FIRST AID courses or certify students in MEDIC FIRST AID programs.
- Suspended
- MEDIC FIRST AID has suspended the authorization of the Instructor or Training Center for cause. The Training Center or Instructor must take specific steps to correct the issue before the suspension will be lifted. The Training Center or Instructor is not authorized to provide MEDIC FIRST AID courses or certify students in MEDIC FIRST AID programs.
- Revoked
- MEDIC FIRST AID has terminated the authorization of the Instructor or Training Center for cause. The Training Center or Instructor is not authorized to provide MEDIC FIRST AID courses or certify students in MEDIC FIRST AID programs.
The "Search Instructor/Training Center" tool will also indicate which Training Center any Instructor is affiliated with.
Click here to go to the "Search Instructor/Training Center" tool.
